Posted at May, 26 2020, by Joey Dreiling
Arrived at Budget at 1230 with a reservation that was pre-paid and stated pick up anytime after 1030. The attendant was beyond rude, stating "well glad you finally showed up", and then stated they did not have the mini van I paid for. She said the manager needed it the van and it couldn't be taken out of state, although nothing on the website stated those limitations and the van was still in the parking lot. I was offered another small SUV and another SUV that the attendant stated was covered in dog hair, and was filthy from coming from out of state. I have never been treated so poorly as a paying customer of a business. The attendant laughed and made fun of the fact they didn't have the van I asked for.
The airport serves as a hub and face of the city of Santa Maria travelers and it is a shame the airport chooses to do business with Budget looking at the 1 star rating on Yelp and Google, I would avoid this place like the plague. I actually asked the attendant why she was so upset for no reason at me and she rolled her eyes and laughed.